Terms & Conditions

Article 1 – TERMS AND CONDITIONS OF SALE

These terms and conditions of sale govern the Pierre Guillaume Diffusion company’s sales of perfumes and derived articles to individuals from its "pierreguillaumeparis.com" Internet site. Pierre Guillaume Diffusion is a private limited company incorporated under French law having its headquarters at  25, rue Pierre Boulanger – 63100 Clermont-Ferrand France and registered with the Clermont-Ferrand Trade and Companies Register under the company number 523 735 579.

These terms and conditions of sale apply exclusively within this framework, to the exclusion of any other terms and conditions, and in particular, the terms and conditions in effect in our points of sales.

 

Article 2 – PURCHASE ORDER TERMS AND CONDITIONS

Orders may be placed according to the following terms and conditions:

  • Through the Internet: www.pierreguillaumeparis.com

You may also place an order:

  • by phone, from 10:00am to 5:00pm, from Tuesday to Saturday
    • from Metropolitan France : 04.43.11.40.63
    • from any other country : +33.(0)4.43.11.40.63
  • by mail
    • Pierre Guillaume Diffusion SARL
      VAD - PG
      25, rue Pierre Boulanger  - 63100 Clermont-Ferrand
      France

We reserve the right to refuse or cancel the order of a client, if a litigation concerning the payment of the latter’s prior orders is pending.

For several reasons linked to storage constraints, we ask you to contact us by phone, fax or e-mail for any order of more than 5 units. We shall then study the different delivery possibilities.

Article 3 – ARTICLES - AVAILABILITY

Our offers remain valid as long as the articles are presented on the site, subject to their availability.

If an article is no longer available after the submission of your order, we shall inform you of the order’s possible partial delivery or cancellation by electronic or postal mail within the shortest time. You may then request the cancellation of your order or its partial delivery within 7 days. If no information is sent to us with this respect within the aforementioned time, the order’s partial delivery shall be executed.

If the order’s payment has already been executed, we shall refund it partially (in case of partial delivery) or totally (in case of cancellation), within 30 days, according to the following terms:

  • If the payment was executed by credit card, the refund will be executed through our Internet site on the same card as the one used for this payment.
  • If the payment was executed by bank check, the refund shall be executed through the sending of a bank check to the address of delivery.

Pierre Guillaume Diffusion reserves the right to change at any time and without notice the items proposed on the “pierreguillaumeparis” website.

Article 4 – ORDER & PAYMENT PROCESS

4.1. The client places his/her order through the www.parfumerie-generale.com Internet site.

First, he/she clicks and indicates the requested quantities in the box appearing below the picture of the selected article. The prices of the selected articles are then displayed. If the client wants to order the article, he has click on « Add to cart ». The client has the possibility to verify the order’s details and total price. He/she can correct any possible errors before confirming the order. Through a click on the “Place order” button, the client declares to accept all these standard terms and conditions of sale without any reservation.

4.2. The prices of our articles are expressed in Euros. They are understood to be including taxes but excluding preparation and shipping costs, which are additionally invoiced. The amount of those costs is mentioned after the validation of the selected articles’ order.

Shipping costs for an order of 5 articles at most amount to:

  • € 0 for shipments in metropolitan France and Monaco for order > 68 €.
  • € 15 for shipments in European Union.
  • € 25 for shipments in countries outside European Union.


Customs & duties can be requested according to the regulation of each country.

All orders are exclusively payable in Euros. We reserve the right to modify our prices at any time, but the ordered articles shall be invoiced according to the tariffs (displayed on our Internet site) in effect on the order placement date, subject to availability.

4.3. The payment of your on-line orders must be executed by credit card. The following credit cards are accepted: Visa and Eurocard Mastercard. Through a click on the “PAYMENT” button, the client accepts our offer according to these terms and conditions. The seller sends then immediately an electronic receipt acknowledgement of the order sent to him by the client. The debit authorization request is submitted by Ogone to the client’s payment centre within 24 hours as from the validation of the payment by the client. The amount is debited from the client’s bank account within a period of time depending on the practices of the buyer’s bank. The contract is concluded after receipt by Ogone of the debit authorization issued by the client’s payment centre or bank. If the client’s payment centre or bank refuses to issue the requested debit authorization, the order shall automatically be cancelled and the client shall be informed thereof through the sending of an automatic reply e-mail. Within the framework of orders executed by other means, we accept checks issued in Euros by a bank domiciled in France or in Monaco, written out to Pierre Guillaume Diffusion.

4.4. The data recorded on the pierreguillaumeparis.com website constitute the evidence of the contracts concluded with our clients for the payments executed by credit card through our Internet site. The order and its confirmation are considered as “received” when the parties to which they are sent can accede them. All contractual data shall be reported on a confirmation issued at the latest at the time of the delivery.

Article 5 – WITHDRAWAL RIGHT

In compliance with the provisions of the Consumer Code, the client may exercise his/her withdrawal right within 7 clear days as from the ordered articles’ receipt. In this case, the client does not have to justify his decision. He/she does not have to pay any penalty either.

A client exercising his/her withdrawal right shall however bear the costs resulting from the ordered articles’ return and the related risks thereof. Articles shall then be returned to the following address: Pierre Guillaume Diffusion – VAD PG - 25 rue Pierre Boulanger 63100 Clermont-Ferrand - France.  Articles must be returned in their original packaging. They must furthermore be sufficiently protected. Returned articles will be reimbursed by check or credit card credit within a maximal period of 30 days as from the date of the articles’ receipt. Once the articles have been used, this withdrawal right may no longer be exercised.

Article 6 – SECURITY & CONTROL

In order to optimize the security of the transactions executed through the Internet, we offer to the client a “secure socket layer” (SSL) on-line payment system permitting the encryption of his/her credit card number.

Important : only the clients using Internet browsers compatible with the SSL system can benefit from the secured payment system.

Our Site is powered by Ogone.com with 3D Secure system.

Article 7 – DELIVERY

7.1 Terms of delivery: Articles will be delivered to the delivery address mentioned at the time of the order, subject to the stipulations of Article 7.2 here under:

7.2 Delivery Times: Articles are only shipped after the client’s effective payment. Delivery times are indicated below. Even though we shall endeavour to respect these delivery times as accurately as possible, they depend on transportation possibilities.

Metropolitan France: 48 hours or 72 hours according to the postal authorities indicative delivery times. European Union: between 4 to 12 opening days according to the postal authorities indicative delivery times. Rest of the world: delivery times vary according to each destination; they will be indicated for a particular country upon simple request.

An overrun of the delivery times may neither result in the payment, by Pierre Guillaume Diffusion, of any damages, nor in the pending orders’ suspension or cancellation. However, for orders destined to France, of which total amount exceeds € 500 (including taxes), if the article is not delivered within seven (7) days as from the delivery deadline’s expiry, on any other ground than a force majeure ground, the sale can be cancelled upon the client’s request and within 60 days by registered mail with acknowledgement of receipt. The buyer will then be entitled to obtain his/her payment’s refund, to the exclusion of any other indemnity or damages.

For any destination outside France, or in case of express shipment, the client can consult Pierre Guillaume Diffusion by leaving a message in the “CONTACT US” rubric. In any event, if the order must be shipped to a country not belonging to the European Community, the client is the importer of the concerned articles. Customs fees or other local taxes likely to be applicable shall be born by the client.

Article 8 – RECEIPT OF THE GOODS

The client must verify the state of the delivered articles’ packaging and their compliance with the articles ordered.

Claims with respect to any obvious defect of the delivered articles or their non-compliance with the articles ordered or the shipment form’s statement must be submitted in written within eight (8) days as from the articles’ delivery.

The client shall have to prove the reality of the observed defect or non-compliance. He/she shall grant to the seller the possibility to verify the actual existence of these defects and remedy them. The client shall neither attempt to remedy these defects personally nor have any third attempt to remedy them.

If the claim is submitted within the aforementioned period of time, the articles that do not comply with the articles ordered or that are affected by an obvious defect shall be, at the client’s choice, either reimbursed or replaced, subject to the availability of similar articles.

The refund of the delivered article or the delivery of the new article shall be executed within 30 days as from the receipt of the non-complying or defective articles to the following address: Pierre Guillaume Diffusion – VAD PG - 25 rue Pierre Boulanger 63100 Clermont-Ferrand - France.

Article 9 – LEGAL GUARANTEE

At the client’s choice, the articles affected by hidden defects shall either be reimbursed or replaced, depending on the availability of similar articles.

The refund of the delivered article or the delivery of the new article shall be executed within 30 days as from the receipt of the non-complying or defective articles to the following address: Pierre Guillaume Diffusion – VAD PG - 25 rue Pierre Boulanger 63100 Clermont-Ferrand - France.

Article 10 – PERSONAL DATA

In application of the French law dated January 6, 1978 addressing computing, files and personal information, you are entitled to access, rectify and suppress any personal data referring to you. All rectification requests must be made in written form and sent to the following address : Pierre Guillaume Diffusion – VAD PG - 25 rue Pierre Boulanger 63100 Clermont-Ferrand - France.

Furthermore, we undertake not to disclose the personal data submitted to us by our clients on our Internet site. These data are confidential and exclusively reserved for the processing of your orders or for internal use within the framework of newsletters presenting you some articles similar to those that you have already purchased. Each time you receive a prospecting e-mail, you may however refuse your personal data’s use simply by sending a mail to the after-mentioned address. In this case, you shall not bear any other cost than this message’s transmission costs.

Pierre Guillaume Diffusion – VAD PG - 25 rue Pierre Boulanger 63100 Clermont-Ferrand - France.

In any case, the client may always send a mail to the address boutique(at)pierreguillaumeparis.com to request the aforementioned mailings’ interruption. In this case, the client shall not bear any other cost than this message’s transmission costs.

Article 11 – INTELLECTUAL PROPERTY

Presentations, distinctive signs, reproductions and explanations displayed on the “www.pierreguillaumeparis.com” Internet site are covered by intellectual property rights and are our exclusive property. They may not be reproduced or used by any means and with any respect whatsoever.

Article 12 – APPLICABLE LAW

The contracts concluded with our clients are subject to French law.